Question 1

How long will sewing take?

Accepted Answer

The estimated production time is about 5-20 working days.
But during the Sale, it may take approximately 20-40 working days to produce the order.

Question 2

How long will delivery take?

Accepted Answer

Delivery within Ukraine - 1-3 days.
 
International delivery:

Standard shipping - 10-30 days

Express shipping via EMS - 7-15 days.

Question 3

How much International shipping cost?

Accepted Answer

Na-Na Underwear ships worldwide with UkrPoshta and EMS.
Shipping Costs:
Standard shipping via UkrPoshta - 550 UAH.
Express shipping via EMS (except the USA) - 1250 UAH.
Express shipping EMS to the USA - 2300 UAH.

Free shipping:
Na-Na Underwear offers free standard delivery on orders above 5500 UAH. 
Express delivery is free for all orders over 15000 UAH (except the USA).
Please note that free shipping will be applied to your order at checkout.

Question 4

How can I pay for my order? Which currency are our items in?

Accepted Answer

All prices for the goods are given in Hryvnia - UAH (₴) (national currency of Ukraine).
You can pay your order on the Checkout page using your credit/debit card/ApplePay/GooglePay. Also, we can send an invoice in your email from the payment system "WayForPay" if the main payment method doesn't work.

We don't accept PayPal because it doesn't work in Ukraine.

Question 5

Do you ship to Australia/USA/Japan.....?

Accepted Answer

Of course! We ship worldwide (except russia and belarus) because we want to make every woman in this world happy!

Question 6

Can I order a design that is not represented on the website, for example, a custom order?

Accepted Answer

You can contact us by email, and we will discuss all the details. Of course, you can send us a photo or a sketch of your beloved design, and we will tell you if it's possible to sew the same or similar items.

Question 7

Return Policy

Accepted Answer

VII. RETURN POLICY
7.1. The Buyer chooses the type of the product, design, size, colour as well as all other features and indicates this information in the order.
7.2. If necessary, the Buyer can get advice from the store manager on choosing the size according to the size chart.
7.2.1. The store manager provides advisory support and is not responsible for the product properties chosen by the Buyer.
7.3. As specified in paragraphs 7.1.-7.2., the Buyer is responsible for all the selected features of the selected goods. Products made to order (custom order) cannot be exchanged or returned.
7.4. If the Buyer has chosen the wrong size, the Seller can make changes to the order only within 1 (one) calendar day from the date of placing the order.
7.5. The Buyer can return any item purchased on https://www.nana-underwear.com/ within 14 (fourteen) calendar days from the delivery date.
7.5.1. Product categories that are not refundable, no matter what the product name itself is online:
7.5.1.1. Tights, socks, stockings.
7.5.1.2. Leotards/ swimwear.
7.5.1.3. Corset goods (corsets).
7.5.1.4. Lingerie: underwear, briefs, thongs, bodysuits.
7.5.1.5. The Buyer has no right to refuse the goods of proper quality, which has individually defined properties (custom order), if the goods can be used only by the Buyer who purchased it (including at the request of the Buyer non-standard sizes, characteristics, appearance, equipment and other). Confirmation that the product has individually defined properties is the difference between the size of the product and other characteristics specified in the online store.
7.6. The good or goods which the Buyer decide to return to the Seller must be returned in its original and unaltered condition.
7.6.1. The Seller is not responsible for defects of the Goods that arose after its transfer to the Buyer as a result of violation by the Buyer of the rules of use or storage of the Goods, actions of third parties or force majeure.
7.6.2. The Buyer, who is an international customer, can return the parcel using any postal service. However, as the parcel remains the Buyer`s responsibility until it arrives to the Seller, the Buyer must keep proof of dispatch.
7.6.2.1. In the case of para 7.6.2. the Buyer pays fees of the delivery service.
7.7. The Seller reserves the right to reject returned items, which were sent or communicated beyond the return period limit, or items that are not in their original and unaltered condition.
7.8. The Seller will notify the Buyer on the results of return consideration.
7.8.1. The Seller considers the return for 7 (seven) working days from the date of receipt of the returned item at a postal office.
7.9. In case the return is approved the Buyer is entitled to receive the refund in the same payment method used for the purchase or to exchange the item for another item of another size and of the same price. Each option to be made by the Buyer within 5 (five) working days counting from the date of the results of return consideration through e-mail message to the Seller.
7.9.1. In case of exchanging the product for a different size, the Seller undertakes to produce and send the product within 30 (thirty) working days from the date of the e-mail receipt indicated in para 7.9.
7.9.2. The cost of delivery of the exchanged item is paid by the Buyer.
7.9.3. Duties, taxes, bank commissions and the original shipping charges are non-refundable.

Question 8

Privacy Policy

Accepted Answer

PRIVACY POLICY
Date of conclusion and last changes – 14 June 2022

І. General provisions
1.1. Privacy Policy - the rules governing the collection, processing, use and protection of personal data that can be requested / received when using the online page of the Na-Na Underwear store, which is located atwww.nana-underwear.com ()(hereinafter - the Website).
1.2. Personal data – information or a set of information about a natural or legal person who is identified or can be specifically identified.
1.3. Kozhen has the right to protection of personal data relating to him.   Understanding the responsibility to buyers, registered users and any other persons who use the information on the website, we strive to protect the personal data of the above-mentioned persons in accordance with the current legislation of Ukraine and the European Convention on Human Rights and Fundamental Freedoms.
1.4. By filling out the registration form data, placing an order on the website, performing any other interaction with the website, you consent to the processing of your personal data in order to provide you with the requested information, information about the goods, updating the assortment, your orders, discounts, store news, providing access   to the user page, preparation of statistical, administrative and other information.
1.5. Before using the Website, carefully read your rights and obligations to process personal data specified in Article 8 of the Law of Ukraine "On Personal Data Protection", this Policy, as well as express your full consent to its terms.
1.6. The data obtained as a result of your interaction with the Website is used solely for the purpose specified in this Policy and is not transferred to third parties outside the scope of this Policy without the consent of the subject of personal data.
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II. Purpose, conditions of collection and use of personal data
2.1. The collection of personal data is carried out solely on your conscious and voluntary decision as a subject of personal data to use the functionality of the Website and in accordance with the purpose of personal data processing formulated in this Policy.
2.2. The scope and type of collection and use of your personal data vary depending on the role in which you plan to use the functionality of the Website.
2.3. By registering on the Website and filling in the personal account data, depending on the role you have chosen, you provide the following data:
2.3.1. Full name, e-mail address, phone number, postal address for delivery of the order.
2.5. In the future, we may also store information about: the goods you have chosen, the product you ordered, the date of order and the date of payment for the goods.
2.5.1. processing your orders, selling and delivering our products to you;
2.5.2. send you letters with our news, updates, interesting offers;
2.5.3. providing you with discounts on our products;
2.5.4. communication with you.
2.6. We also collect information (in particular about the use of the Website: information about the type and version of the browser, computer operating system, duration of visit to the Portal, number of page views and web navigation, other personal information contained in requests for feedback forms, e-mails, etc.)  for compiling and analyzing statistics and for the security of our website.  employed workers under the full control of individual entrepreneurs. The grounds for processing your personal data may be:
2.6.1. your ordering of our goods (the basis is the conclusion and execution of the contract, as well as the preliminary actions necessary for its conclusion);
2.6.2. your explicit consent to the processing of your personal data by us or a third party (the basis is consent to the processing);
2.6.3. our commercial activities (based on our legitimate interests).
2.7. The terms of processing your personal data depend on the purpose of their processing and the technology used (this applies to cookies).
2.7.1. Personal data related to the purchase and delivery of goods is processed within 90 (ninety) calendar days from the date of your order.
2.7.2. Personal data for marketing purposes is processed up to 2 (two) years – so that you are always aware of our news, special offers, etc.
2.7.3. We also store information about the discount provided to you when you first register on the website for a period of 6 (six) months.
2.7.4. The terms of processing your personal data by third parties are not established by us and are completely dependent on the rules approved by them.
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III. Rights of the personal data subject
3.1. By registering on the Website or subscribing to the Newsletter of the Website, you have the right in the context of the personal data you provide:
3.1.1. receive information about the sources of collection and the place of storage of their personal data, the purpose of their processing;
3.1.2. receive information about the conditions for granting access to personal data, in particular information about third parties to whom your personal data is transferred;
3.1.3. receive no later than thirty calendar days from the date of receipt of a written request (except for cases stipulated by the Law of Ukraine "On Protection of Personal Data") information on the processing and use of your personal data;
3.1.4. make a reasoned request to the owner of personal data with an objection to the processing of your personal data;
3.1.5. apply legal remedies in case of violation of the legislation on personal data protection;
3.1.6. withdraw consent to the processing of your personal data.
3.1.7. to exercise other rights provided for by the Law of Ukraine "On Protection of Personal Data".
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IV. Transfer of personal data to third parties
4.1. The Website Administrator does not transfer or disclose personal data received from registered entities to third parties. 
4.2. Disclosure of personal data is possible in cases determined by the current legislation of Ukraine, as well as in the case of involving third parties providing technical support and / or services to improve the Website under the terms of the contract and subject to non-disclosure of personal data.
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V. Protection of personal data
5.1. We take the necessary procedural and technical measures to protect your personal data from their loss, unlawful access to them or their distribution on the Website.
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VI. Changes to the terms of the Policy
6.1. The Website Administrator may change this Policy to accurately reflect the methods of collecting, processing, using, accessing and protecting personal data.
6.2. Accordingly, you should review this Policy from time to time. When the website administrator changes this Policy, he updates the "last modified" date at the top of this Policy. Changes to this Policy are effective when published.
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VII. Location of personal data
7.1. The owner and manager of personal data is Individual entrepreneur Dzyuba Anastasia Vitalyivna.
7.2. Personal data is stored in automated systems at: www.nana-underwear.com.()

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